General FAQs

If we don’t answer your question here, please send an email to support@itbandz.com. We love to answer questions about knees and itBandz!

WHAT ARE ITBANDZ?

itBandz are patellar knee bands, a category of knee braces, that are worn below the knee cap to support and stabilize the knee. These knee braces are smaller than other braces and provide targeted support for the knee.

WHO WEARS ITBANDZ?

Anyone with knee pain should give itBandz a try! They are for women, men and youth who suffer from a variety of knee issues and/or previous injuries. Please see our Pain Releif page for more details.

WHAT ATHLETIC / OUTDOOR ACTIVITIES ARE ITBANDZ BEST FOR?

itBandz are particularlly good at supporting your knees during activities that involve repetitive high impact to your knees. Some examples of this include jumping, running, hiking, soccer and basketball.

WHY ARE ITBANDZ THE BEST SOLUTION FOR KNEE PAIN?

itBandz stabalize and support the knee to provide an optimal solution for knee pain that is comfortable and easy to wear.

WHAT GENERAL PROBLEMS DOES WEARING ITBANDZ SOLVE?

itBandz help the knee to track properly like a hinge and also act as an additional shock absorber for the knee to protect soft tissue in the area.

WHAT MEDICAL PROBLEMS DOES WEARING ITBANDZ SOLVE?

itBandz can help with knee pain related to osteoarthritis, meniscus and ACL issues, Osgood-Schlatters, Baker’s Cysts, and more. Please see our Pain Releif page for detailed information.

CAN ITBANDZ BE USED TO PREVENT INJURY?

If you are worried that an activity you participate in may damage your knees, then wear itBandz to provide extra support and stability that will protect your knees and could help prevent injury.

CAN ITBANDZ BE USED FOR DAILY ACTIVITY?

itBandz can be worn all day, especially in the case where they are worn to releive knee pain from arthritis. However, please remove itBandz at night.

HOW DO ITBANDZ WORK - WHAT’S THE SCIENCE?

The strap below the knee stabilizes the tendons and ligaments in the area to help the knee track properly and stay in alignment with the joint. The internal support structure of itBandz mirrors the natural support structure of the knee to offload the meniscus and provide an additional shock absorber for the knee.

DO ITBANDZ COMPLEMENT MY PHYSICAL THERAPY TREATMENTS?

Yes! Physical therapists support wearing itBandz as you do your exercises to rebuild muscle in the area. This prevents damage while you are rehabbing and allows you to be active as you build back to 100%.

CAN I WEAR ITBANDZ ON BOTH KNEES?

If you have two “bad knees” then you should absolutley wear itBandz on both knees. More and more customers are choosing to wear itBandz on their “bad knee” and on their “good knee” as a preventative strategy.

Product FAQs

Learn more about itBandz and how they can stop knee pain.

WHY ARE ITBANDZ DESIGNED DIFFERENTLY?

itBandz are designed to not only provide optimal pain releif, but also to stay in place and feel comfortable while you wear them. If a brace is bulky or causes discomfort, then it won’t be worn after the first few initial trys.

WHAT’S THE BUMP FOR?

The internal support piece is desgined to mirror the natural anatomy of the knee. The tension from the band against the support piece causes it to give the patella a gentle lift so that it acts as an extra shock absorber for the knee.

CAN I ADJUST THE SUPPORT TO THE LEVEL I NEED?

itBandz should be worn snug but not overly tight, you shouldn’t be able to look down and see gaps in the front of the band. It is easy to reach down and adjust the band as you wear it should you desire more tension and support.

WHY ARE ITBANDZ THE BEST SOLUTION FOR KNEE PAIN?

itBandz stabilize and support the knee to provide an optimal solution for knee pain that is comfortable and easy to wear.

IS THERE A LEFT KNEE AND RIGHT KNEE DIFFERENCE?

Nope. itBandz can be worn on either knee.

WHAT PREMIUM MATERIALS ARE USED?

itBandz uses a special non-slip neoprene that is often used with wetsuits.

HOW MANY SIZE OPTIONS ARE AVAILABLE?

itBandz come in size Small, Medium and Large as measured by the circumference below the knee. Typically if you are a youth or a fine-boned woman you will wear size small; if you are a medium boned woman or man you will wear size medium, and if you are a large boned woman or man you will wear size large. If you are on the edge of a measurement band, we recommend that you size up.

HOW DO I SELECT THE RIGHT SIZE FOR ME?

Measure the circumference below your knee if you aren’t sure what size you need. If you are on the edge of a measurement band, we recommend that you size up. Small (Youth/Women) 9” to 11” ; Medium (Women/Men) 12” to 15” ; Large (Women/Men) 16” to 21”

WHAT STYLES ARE CURRENTLY AVAILABLE?

There are three styles currently available for itBandz. IT Black is our newest style and is a solid black band that features the itBandz logo on the front to help understand which way to wear the band. Imperial Black has a light gray fluer di lis pattern on it. The Swirl itBandz come in the widest variety of patterns and colors.

Purchase FAQs

Great customer support is important to us at itBandz! Here is how we make sure you have the best possible experience with your itBandz.

WHERE CAN I PURCHASE ITBANDZ?

Today you can purchase itBandz directly from this onlie store, from Amazon Prime, and in all Bartell Drug Store locations in western Washington state. We are expanding our retail presence so please check back often for new locations.

ARE THERE ANY DISCOUNTS FOR PURCHASING MULTIPLE BANDS?

Yes! We provide a 10% discount when you buy two itBandz at once.

WHAT SHOULD I DO IF I GET THE WRONG SIZE?

Let us know by contacting our customer service team at support@itbandz.com. We will work with you to get your itBandz exchanged so that you have the right size.

IS YOUR ONLINE PURCHASING SYSTEM SECURE?

Yes, our online purchasing system is protected by SSL certificates and the latest in anti-spam and security software.

WHAT IS YOUR SHIPPING POLICY?

We ship to anywhere, including PO Boxes, in the 50 United States via USPS Priority Shipping. We support shipping to Canada for $9.50 a package. We offer free shipping for orders of 2 or more bands. In stock items are shipped within 48 hours (not including weekends or holidays). We ship from Washington state, depending on your location it can take 1-5 business days to any state in the USA. Please double-check your order information as we have an automated shipping process and will not be liable for incorrect or incomplete address entries.

DO YOU PROVIDE A WARRANTY?

itBandz have a 1-Year product warranty. Please contact us for any issues you have and we will gladly take care of it for you.

WHAT IS YOUR RETURN POLICY?

We offer a 90 Day Money Back Guarantee on all itBandz ordered through itBandz.com.

If you would like to return your itBandz, please contact customer service at support@itbandz.com for a return shipping label. If you prefer to ship them yourself please send them to ‘5612 223rd Ave NE, Redmond, WA 98053′ with your order number or packing invoice. If you choose not to use our prepaid return label, we do not refund return shipping cost. After we have received your itBandz we will refund the original form of payment. The refund takes 7 to 10 days to process and refunds the purchase price to the credit card used.

WHAT IS YOUR PRIVACY POLICY?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

itBandz uses first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You may opt-out of the Google Analytics Advertising Features in use by itBandz, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). To do this visit Google Analytics’ currently available opt-outs for the web.

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our web site privacy policy. If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 07/1/2017.

If there are any questions regarding this privacy policy you may contact us at support@itbandz.com.

Wear & Care FAQs

itBandz are easy to wear and easy to care for! Learn more here.

HOW DO I WEAR ITBANDZ?

itBandz are worn below the kneecap with the “bump” facing up and centered. The strap should be adjusted so that it feels  snug but not overly tight, you shouldn’t be able to look down and see gaps in the front of the band.

HOW DO I ADJUST ITBANDZ?

itBandz are easy to adjust! Simply reach down to tighten or loosen the velcro strap.

CAN I WEAR UNDER MY CLOTHS?

If you are wearing itBandz with regular street clothes then you will want them under your pants. This is to prevent any loose fabric from bunching beneath itBandz and creating discomfort.

CAN I WEAR OVER ATHLETIC PANTS?

Yes! If you are wearing any kind of fitted athletic, yoga, or running pants then please wear itBandz on top of them. This will provide easy access to adjust the strap if needed and will be the most comfortable wearing experience.

HOW DO I CLEAN / CARE FOR ITBANDZ?

The easiest way to clean itBandz is to use a sanatizing wipe. A few quick swipes and your itBandz are ready to go. Handwashing is recommended if you need a more complete cleaning. Don’t throw them in the washing machine as the velcro can damage other clothing items in the washer. Hangdry or lay flat to dry after handwashing your itBandz.

HOW OFTEN SHOULD I CLEAN ITBANDZ?

itBandz don’t get smelly so if you clean them once a week with a sanatizing wipe you will be set.

HOW LONG WILL ITBANDZ LAST?

The frequency that you wear your itBandz will determine how long they will last – some customers get a new pair once a year and others only buy their itBandz once.

We offer a 1-Year product warranty, see the Product FAQs for more information.

itBandz Community

We love our community of active itBanders who embrace life and don’t let knee pain stop them from enjoying the activities they love.

WHAT ARE ITBANDZ CHAMPIONS?

Our itBandz Champions are people who live life with no boundries and are not held back by their knee pain. They get out and experience, travel, run, walk, zumba, play, explore, and participate in the activies they love. itBanderz are champions of itBandz because they share their stories so that other people who have knee pain can learn about how itBandz can help stop knee pain.

HOW DO I BECOME A CHAMPION?

Send us your story! We will share it on our website and social media to spread the word about how to stop knee pain.

Please fill in the form on our Contact Page or send us an email at support@itbandz.com that includes your name, age, what you do while you are wearing itBandz, your state and a picture of you. Can’t wait to hear your story!

WHY IS MY STORY IMPORTANT TO SHARE?

There are thousands of causes of knee pain and by sharing your story, you could help someone in your same situation learn about how to stop their knee pain.